Privacy Policy
How we collect, use and protect the information you share with us.
Last updated: 9 July 2026
Nairobi Prime Stay ("we", "us") respects your privacy. This policy explains what personal information we collect when you use our website or stay with us, why we collect it, and the choices you have.
Information We Collect
We collect information you give us directly, and a limited amount of technical information automatically.
- Booking and enquiry details: your name, email address, phone number, travel dates, number of guests and any preferences or requests you share with us.
- Correspondence: messages you send us by email, WhatsApp, or through the forms on this site.
- Newsletter subscriptions: your email address, if you choose to subscribe.
- Technical information: basic analytics such as pages visited and approximate location, collected to understand how the site is used.
We do not collect payment card details through this website. Payments are processed by our payment providers at the time of booking confirmation.
How We Use Your Information
- To respond to your enquiry and arrange your stay
- To confirm bookings, issue invoices and provide guest support
- To send you offers and updates, where you have asked us to
- To meet our legal, tax and accounting obligations
- To improve our website and our service
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
Who We Share Information With
We share information only where it is necessary to deliver your stay or to comply with the law. This may include:
- Payment providers, to process your booking
- Service providers acting on our instructions, such as our booking and email systems
- Kenyan authorities, where we are legally required to do so
How Long We Keep It
We keep booking records for as long as required by Kenyan tax and accounting law. Enquiries that do not lead to a booking are kept for a reasonable period and then deleted. You may ask us to delete your information at any time, subject to those legal obligations.
Your Rights
Under the Kenya Data Protection Act, 2019, you have the right to:
- Ask what personal information we hold about you
- Ask us to correct information that is inaccurate
- Ask us to delete your information, where we are not required to keep it
- Object to, or withdraw consent for, marketing communications
To exercise any of these rights, contact us at stay@nairobiprimestay.com. We will respond within a reasonable period.
Cookies
This website uses only the cookies necessary for it to function, and basic analytics to understand how visitors use the site. We do not use advertising or tracking cookies. You can block cookies in your browser settings; the site will continue to work.
Security
We take reasonable technical and organisational measures to protect your information. No method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised.
Contact Us
Questions about this policy, or about how we handle your information:
Nairobi Prime Stay
Riverside Drive, Westlands, Nairobi, Kenya
stay@nairobiprimestay.com
+254 712 345 678